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After-sales service
After-sales hotline: 0755-3394 2268
Pledge:
Honesty After customers purchase the product, if they have any dissatisfaction within 10 days, they can be refunded and get a 100% full refund.
Letter: When customers use our products and any quality problems occur, our company will seriously accept them to ensure that customers are ultimately satisfied. And as long as the customer is willing, our company will implement on-site after-sales service.
Fast, our company will implement after-sales service for customers in the city within 24 hours after getting the customer service requirements, and after-sales service for customers outside the city within 72 hours.
Service area:
1. Within ten days from the date of sale of our products (subject to the time of the sales receipt), if there is a problem other than improper use, you can choose to replace or return it.
2.Our company provides maintenance service for you. Warranty period (within three years from the date of purchase, subject to the sales certificate): In case of any product problems, please go to the local store or contact the company's after-sales service department to report the problem, and we will provide maintenance services.
Non-warranty coverage:
Failure or damage in the following cases is not covered by the warranty. Please choose paid maintenance service.
1. The specialty store deals with special prices, and some products have certain quality defects.
2. The products sold by the channel product sharing or the accessories (active products) of non-our products are guaranteed by the manufacturer of the product.
3. Unable to provide our "Product Qualification Certificate", "Sales Bill" and "Warranty Card"
4. The product category, model, and date of sale stated in the "Product Qualification Certificate", "Sales Bill" and "Warranty Card" do not match the actual product.
5. Damage caused by improper use.
6. Damage caused by natural disasters and other force majeure (such as earthquakes, floods, fires) and other reasons.
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